Contact Us

Need information or assistance?
Our priority is to provide you with a fast and effective response as and when you need it.

Our contacts

• Téléphone

+33 (0)2 51 85 67 89 (standard-rate number billed according to your operator contract and country of call)

Our teleoperators are at your disposal from Monday to Friday 9:00 a.m. TO 6:00 p.m. (Paris time) to answer all your questions.

Services, other than login, general and legal information. Create authentication code.

Generate an authentification code to confirm your identity.Create authentication code

• Form

Are you experiencing difficulties accessing your secure Sharinbox by SG markets account? Are you unable to reach our telephone operators? If you have an inquiry, we invite you to contact via the form available by clicking HERE.

Important: only the demands concerning the difficulties of the access to your Sharinbox account can be taken into consideration.

+33 (0)2 51 85 53 42 to send stock exchange orders
+33 (0)2 51 85 62 15 for any information

• Fax

Société Générale Securities Services
SGSS/SBO/ISS
32 rue du champ de tir CS30812
44308 Nantes Cedex 3 - FRANCE

• Letter

A problem, a dissatisfaction or a disagreement?

Societe Generale undertakes to study your request and respond to you.

Societe Generale is determined to always provide you with the highest possible quality of service. However, you may encounter difficulties in the operation of your account or in the use of the services made available to you.Societe Generale undertakes to acknowledge receipt of your request within 10 business days and provide a response to you as soon as possible (2 months maximum).

• You must first report your difficulties by any means at your convenience:
  • By telephone at +33 (0)2 51 85 67 89 (standard-rate number billed according to your operator contract and country of call) from 9:00 a.m. to 6:00 p.m. (Paris time).
  • On this website under the heading "My Messages - My Mailbox", by choosing the theme "My Account" and the sub-theme "Other" when writing your message.
  • By fax to +33 (0)2 51 85 00 00
  • By letter to the following address:
     

Société Générale Securities Services
SGSS/SBO/ISS
Service Relation Clients
32 rue du champ de tir CS30812
44308 Nantes Cedex 3 - FRANCE

• If a disagreement continues following the response by our departments, you may refer the matter at your discretion to:
  • The Mediator of the Autorité des Marchés Financiers (information available on the site: www.amf-france.org)
    Marielle Cohen-Branche
    Médiateur de l'AMF
    Autorité des marchés financiers
    17 place de la Bourse
    75082 PARIS CEDEX 02 - FRANCE
  • The Mediator of Fédération Bancaire Française (information available on the site: www.lemediateur.fbf.fr)
    Le Médiateur de la FBF
    CS 151
    75422 Paris cedex 09 – France

The Mediator undertakes to examine the file in view of the respective positions of the customer and the bank, assess the arguments of the parties and give a reasoned opinion based on law and/or fairness.The Mediator shall communicate his or her decision within 90 days from the date of notification of receipt of the documents on which the customer's claim is based.